Frequently asked Questions

Why K.o. Design emboidery designs are special?
Our designs are optimized for private use. That means we digitize them for stitching without problems and optic effect.
Unlike in industry, usage of thread and stitching time has inferior relevance. We are selling exclusively on our website to customers
all over the world. Selling only 500 copies of each design, it would be a rare coincidence to meet someone with the same design in your neighbourhood.

 

How do you send  the designs to me
We usually send the designs  as attachment to an e-mail. If you like the designs on a floppy or CD via  air mail the additional postage  is  5 Euro worldwide.

How long will it take to process my order?
maximum 48 hours after payment

Sending credit cards information online - where are the risks?
We ensure that our website is hosted on a thoroughly secured environment with fast internet access. Furthermore, we continuously review the latest security patches for the infrastructure components and applie them whenever they are required to maintain a secure website.

 If you prefer to send the order form by fax, dial  0049 - 2839 - 568104 (USA 01149-2839-568104)

Are the designs tested?
The pictures on our site are scans of actual stitchouts. We tested them thoroughly with several home sewing machines.

I accidentally lost my designs.
We keep a record of any order. We re-send for one year after purchase your designs free of charge.

Any Question?
Please feel free to e-mail us.